Shipping and Delivery

Do you provide shipping to all provinces?

Yes, we provide shipping to all governorates of Egypt.

Is there a minimum order value for shipping to be completed?

No, there is no minimum order.

How long does it take to deliver orders?

The delivery time starts from 5 working days and varies depending on the type of product and the customer's location.

Does the delivery time vary depending on the type of product?

Yes, some products are ready for immediate delivery, while made-to-order products may require additional time.

Can I track my shipment after order confirmation?

Yes, you can track the order status by contacting us via phone or WhatsApp.

Are there fixed shipping fees or do they vary by location?

Shipping fees vary based on the customer's location and order size.

Are the products delivered to the doorstep?

Yes, delivery is made to the front door, unless there are special circumstances that require delivery at a specific point.

Can I schedule a specific time to receive the order?

You can request to schedule an appointment, and we will try to coordinate the delivery according to the available options.

Can I pick up the order from a specific location instead of delivery?

Yes, you can contact us to arrange the pickup of the order from the factory premises.

What should I do if my order is delayed beyond the specified time?

You can contact customer service to check the status of your order and update you on the expected delivery time.

Replacement and return

What is your exchange and return policy?

You have the right to exchange or return the product within 14 days from the date of receipt, according to the specified conditions.

How many days are available for exchange or return?

14 days from the date of receipt.

What are the conditions that must be met for a return to be accepted?

The product must be in its original condition, unused, and accompanied by the invoice.

Can I exchange the product if I don't like it?

Yes, but it must be unused and in its original condition with the invoice.

Does the product need to be in its original condition when returned?

Yes, any damage or use may prevent the acceptance of the return.

Do I need the invoice to complete the exchange or return process?

Yes, the invoice is necessary to complete the transaction.

Who bears the shipping cost for exchanges or returns?

The customer bears the shipping costs for exchanges or returns.

How long does it take to refund the amount after the return request is accepted?

The amount will be refunded within 7-14 business days after the product is inspected and the return is approved.

Can I return a product that was made specifically for me?

Custom-made products can only be returned if there is a manufacturing defect.

What should I do if I receive a damaged product or one with a manufacturing defect?

Contact us immediately within 24 hours of receipt, and we will resolve the issue as quickly as possible.

Order and Payment

What payment methods are available?

Cash on delivery, bank transfer, InstaPay, or e-wallets.

Can I pay on delivery?

Yes, cash on delivery is available.

Can I modify the order after it has been completed?

Yes, but within 24 hours of completing the order.

How long is the available time to modify the order after it has been confirmed?

24 hours maximum.

Can I cancel the order after it has been confirmed?

Yes, but within 24 hours of completing the order.

How can I ensure that the payment process was successful?

You will receive a confirmation message after the payment is successfully completed.

Are there installments or payment facilities?

Currently, we do not offer installment plans.

Can I use more than one payment method in the same order?

Yes, you can use more than one payment method provided you coordinate in advance with customer service to determine the appropriate payment details for your order.

Do you provide official invoices with the order?

Yes, an official invoice is sent with every order.

Product and Manufacturing Details

Are all products available in stock?

Some products are available, but most are made to order.

Are some products made to order?

Yes, products can be made to order.

Can I choose the colors and materials of the products?

Yes, but some modifications may require an upfront payment. They may also increase the cost of the product.

Can I request different sizes than those displayed?

Yes, but it may require additional time for manufacturing. It may also increase the cost of the product.

Does the implementation of custom products require a deposit?

Yes, a deposit is required before manufacturing begins.

How do I take care of furniture to keep it for a longer time?

Avoid exposing it to direct water or sunlight for long periods, and clean it with specialized materials.

Are the colors in the pictures true to reality?

We try to display the colors as accurately as possible, but there may be slight differences due to the screen or lighting.

Can I see the product before purchasing?

Yes, you can visit the factory to inspect the products.

Do you provide detailed pictures or videos of the products?

Yes, we provide high-quality images and videos for some products.

Can I try the product before purchasing?

You can visit the factory to inspect the product up close if it is available in stock.

Warranty and Maintenance

Is there a warranty on all products?

Yes, all products come with a warranty unless stated otherwise.

How can I find out the warranty period for each product?

The warranty period is mentioned on each product page.

What is included in the warranty and what is not included?

The warranty covers manufacturing defects only and does not cover misuse.

Is there after-sales service?

Yes, we provide maintenance service for the products.

Is the maintenance free or paid?

Maintenance is free during the first 6 months from the purchase, after which it is available at a cost, with the customer bearing the shipping costs.

Who bears the shipping cost when requesting maintenance?

The customer bears the shipping costs.

How can I request maintenance service?

You can contact us via phone or WhatsApp.

Offers and discounts

Do you offer promotions or discounts on products?

Yes, we offer periodic promotions that are announced via social media.

How can I find out about the latest offers and discounts?

Follow us on social media for updates.

Are there discount coupons that can be used when making a purchase?

Yes, when available, they will be published on our sites.