📅 Available time
You can exchange or return the product within 14 days from the date of receipt, provided that it is in its original condition and has not been used.
📦 Product Condition
It must be unused, with all accessories and original packaging, as well as the purchase invoice.
🚫 Non-returnable products
Products that are custom-made for you cannot be exchanged or returned, but in the case of any manufacturing error, we will fix it for free to ensure you receive the product with the required quality.
In case of receiving a product that does not meet the specifications
We bear all shipping costs for exchanges or returns.
If you wish to return for any other reason
The customer bears the shipping fees according to their geographical location, and this is within 14 days of receiving the order, except for custom-made products that cannot be returned.
🛠 Free maintenance
We offer you 6 months of free maintenance from the date of purchase.
💰 Discount on maintenance after 6 months
After the free maintenance period ends, you receive a 50% discount on maintenance costs for an additional 6 months.
🚚 Shipping costs
The customer bears the shipping costs in all maintenance cases.
1️⃣ Contact us
Send us your request through our contact channels specified on the Contact Us page along with the order number and a picture of the product.
2️⃣ Wait for confirmation
Your request will be reviewed within 48 hours and you will be informed of the necessary procedures.
3️⃣ Send the product
After approval, a date is set for receiving the product via the shipping company.
4️⃣ Refund or Exchange
The procedure is carried out within 7 working days after receiving the product.
Have a question?
If you have any inquiries regarding the exchange and return policy or maintenance, do not hesitate to contact us. Our team is ready to assist you.
