⏳ Order processing time
We are committed to preparing your orders as quickly as possible. The order is processed within 5 to 10 business days from order confirmation, and the time may vary based on the type and size of the product.
🚚 Shipping and Delivery Time
Inside Cairo and Giza: Delivery is made within 5 to 10 working days after order confirmation.
Other governorates: Delivery takes 10 to 15 working days depending on your location.
💰 Shipping fees
The shipping cost is calculated based on the delivery location and order size, and the cost will appear on the payment page before completing the order.
Some large products may require additional shipping fees due to their size and weight.
📍 Follow up on orders
After your order is shipped, you will receive a message containing the shipment details and tracking method, allowing you to track your order until it arrives.
📦 Receiving orders
Upon receiving the product, please inspect it thoroughly before signing for receipt.
In case of any damage or issue, please contact us immediately.
🔄 Return requests due to shipping
If the delivery representative is unable to reach you after repeated attempts, the product will be returned, and additional charges may apply for reshipping.
In case of an error in the address or data, please update it as soon as possible through customer service.
📞 Do you have a question?
If you need any additional information about shipping or order delivery, please do not hesitate to contact us!
